RETURNS

Returns & Exchanges

Return Policy:

We must receive your return within 15 days of your order date to be eligible for a refund.
Returns must be scent free, stain free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase). The 15 days starts from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
Sale items are final and cannot be returned or exchanged.
If items are sent back past the return policy period, the customer is responsible for return postage.
Shipping charges are not refundable.

Where do I send my return to?

If you would like to make a return, please reach out to Absolution Customer Service at info@shopabsolution.com to verify return eligibility before sending pieces back & we will email you the return address. Please allow up to 48 hours for a response. If you wish to make a return, please indicate the following: Order Number, Product Name, Size & Reason for Return.

How will I receive my refund?

Please allow 3-4 business days for your return to be processed & approved. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days, depending on your card issuer's policies.

Do we offer return labels?

We do not offer return labels but hope to as we grow in the future!

Can I make a return past the 15 day period?

Unfortunately we cannot accept clothing past the 15 day return policy. If items are returned past this period the customer will be required to pay a shipping charge to have the items sent back.

NON-RETURNABLE ITEMS: The following items are non-returnable.

All accessories
All hats
All masks
All jewelry
All intimates
All sale items

If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.

Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.

Defective Items

All defective merchandise must be reported within 3 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy. We are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.

Confirm that the shipping address you entered in is correct.
Visit your local USPS office with tracking handy to see where the mail man dropped off your package
Check with neighbors to see if your package got dropped off next door.
Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.